# Tickets

Create, manage and assign tickets for other space users.

![image.png](https://docs.sim-on.com/uploads/images/gallery/2025-07/scaled-1680-/jbtimage.png)

The Tickets view in the **Dashboard** is a detailed **Ticket management view** for the project, where you can see the **status** of every ticket together with other **necessary information** such as:

- Due date
- Ticket Stakeholder
- Last edit time

From here, you can easily go to the location of the ticket, through **location** ![image.png](https://docs.sim-on.com/uploads/images/gallery/2025-07/scaled-1680-/JTYimage.png) button located at the end of the ticket tile.

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#### Ticket Creation

![image.png](https://docs.sim-on.com/uploads/images/gallery/2025-07/scaled-1680-/gADimage.png)

![image.png](https://docs.sim-on.com/uploads/images/gallery/2025-07/scaled-1680-/XUJimage.png)

The ticket creation system can be used in following situations:

**Reporting Problems**

- If something isn’t working, like a light or thermostat, you can report it through the system’s app or interface.

**Maintenance Requests**

- You can create tickets for routine tasks, like changing air filters or checking battery levels.
- The system might allow to connect with service providers to create tickets for them for fixing or maintenance.

**New Ideas**

- If you have an idea for a new feature, you can suggest it by creating a ticket.
- **Voting:** Others can vote on your suggestion, helping the team decide what to work on next.

**Support and Troubleshooting**

- If you need support, you can create a ticket and track its progress.
- The ticket can be connected to a specialist, making it easier to get help when you need it.

To edit a ticket, click on the **more options** ![image.png](https://docs.sim-on.com/uploads/images/gallery/2025-07/scaled-1680-/Ip0image.png) button located at the end of the Ticket tile.   
This will open a new window with following options:

![image.png](https://docs.sim-on.com/uploads/images/gallery/2025-07/scaled-1680-/U9Zimage.png)


#### Filter, Sort and Search  
  


![image.png](https://docs.sim-on.com/uploads/images/gallery/2025-07/scaled-1680-/TH2image.png)

![image.png](https://docs.sim-on.com/uploads/images/gallery/2025-07/scaled-1680-/XUJimage.png)

The ticket management functions are fitted with comprehensive filter, sort and search functionality. Handle large amounts of tickets by:

- status
- date
- assignee
- creation time
- name