Industries including real estate, facilities management, smart home and building automation, healthcare, and industrial sectors can benefit from SIM-ON.

To get started, visit the SIM-ON website, sign up for an account, and follow the process to set up your digital twin environment and integrate your IoT systems.

Yes, SIM-ON offers a free plan for personal use (with limitations) to explore the software's features and capabilities.

SIM-ON can be accessed via any modern web browser with an internet connection. Users log in through the SIM-ON website.

Yes, SIM-ON supports multi-user collaboration, enabling team members or family to work together on IoT control, asset management, and ticketing.

SIM-ON integrates with Matterport using link to digital twin scans to create accurate, 3D models that enhance asset management and IoT system visualization.

Benefits include enhanced visualization, accurate spatial representation, improved asset management, and more effective troubleshooting and maintenance.

Yes, SIM-ON allows for customization of the user interface (ex. IoT ordering, icons change) to meet specific user needs and preferences.

Learn more about purchasing options on the SIM-ON subscription plans page.

See Purchasing and availability for more specific answers related to subscriptions and purchases.

Users need a modern web browser, such as Chrome, Edge, or Safari, and a stable internet connection to access SIM-ON.

First, visit the SIM-ON documentation to learn about the software and check Troubleshooting for common problems. If you didn't find an answer to your question, contact us so we can expand and improve our documentation with your suggestion!

Yes, SIM-ON is designed to scale, handling large-scale IoT deployments across multiple sites and devices.

SIM-ON is compatible with NICE (formerly FIBARO), KNX 3rd Party API, NETx server, and Schneider Electric Wiser for KNX systems, enabling seamless integration and management.

SIM-ON integrates with NICE systems via their APIs using FibaroID website were user need to log in, enabling control and monitoring of NICE-compatible devices within the digital twin environment.

SIM-ON integrates with Schneider Electric Wiser systems, allowing users to control and monitor smart home and building automation devices.

The NETx server (with NETx Cloud) is a building automation system, and SIM-ON integrates with it to provide centralized control and monitoring of connected devices.

Yes, SIM-ON supports KNX 3rd Party API integration, allowing users to manage and control KNX-based devices and systems.

SIMLAB's SIM-ON is a cloud-based software-as-a-service (SaaS) platform designed for managing IoT systems, assets, and ticketing processes, leveraging Matterport digital twin scans for enhanced visualization and interaction.

SIM-ON supports ticketing systems by providing tools for issue reporting, tracking, and resolution, integrated with the digital twin for contextual information.

SIM-ON enhances troubleshooting and maintenance by providing detailed digital twin visualizations and real-time data, helping users quickly identify and resolve issues.

Yes, SIM-ON allows users to create basic automation scenarios for IoT devices and systems, improving efficiency and reducing manual intervention.

Yes, SIM-ON includes robust asset management features, allowing users to track, maintain, and optimize physical assets within their digital twin environment.

Check out SIM-ON video tutorials for all you need to get started—video and step-by-step-tutorials. For detailed information on every part of the software, consider going through our SIM-ON documentation

SIMLAB provides comprehensive support, including a user manual, online tutorials, a knowledge base, and customer support via email and phone.

Watch how to purchase a license on the official step-by-step video tutorial

Currently you can use our applications and purchase subscriptions for them in every country, excluding China. Because our applications use Matterport scans, that means we as well are not able to provide the full support because of Matterport closing their domain in China, due to China's (ICP) licensing requirements. See the following link to learn more about Matterport Chinese Domain

Current languages we have the full support of:

• English
• Japanese

Additionally, the following are in (experimental) state:

• • Polish 
  • German
  • Spanish
    

You can do so in your account in the My Licenses page.

Yes. A Free subscription plan is available, which is free of charge. However, please note that this plan has some functional limitations.

 While on a trial account version, You have access to all of the features of STAGES, but are limited to:

• 1 active project
• 2 stages within a project
• 5 notes in the project
• Cannot invite people to cooperate

To invite other people or unlock the limits, you must have at least the personal license.
See Subscriptions & Licenses to learn more about memberships.

After creating a SIMLAB account, you are automatically assigned a trial version of SIM-ON - and other applications in SIMLAB Cloud. When you upgrade to an appropriate plan, you’ll be able to use the full version of SIMLAB Cloud application.

If you were prompted to enter your payment details before downloading Stages, the trial automatically converts to a paid plan. Otherwise, you can purchase a plan directly from the SIM-ON subscription plans page.

No, SIMLAB Cloud applications are not available as perpetual license.

In certain regions, banks may charge you a fee for using a debit card. For more details, contact your bank.

The American Express card is not supported at this time. We apologize for the inconvenience.

Try the following solutions:

Enter the card number correctly. Do not enter spaces or dashes. If your card has a security code, enter it correctly on the payment screen.

Make sure that the name and billing address on your order match the name and billing address on your credit card. If you use a corporate card, use the name and billing address of the cardholder, not the purchaser. Check with the cardholder or your accounting department to verify the name and billing address.

Credit card expired? Make sure that the credit card hasn't expired.

Make sure that you haven't exceeded your credit limit. Contact your financial institution to ensure that you haven't exceeded your credit limit. Make sure that the credit card is in good standing and that your credit card supports online transactions.

Still need help? Contact us.

Yes, but due to certain selected functionalities, we recommend using the Chrome or any chromium based browsers.

Nothing to worry about! Go to the Simlab Cloud account page and there click on the "Forgot password?" link, then follow the instructions in the window to change your password.

In line with best cybersecurity practices, we recommend selecting a new and different password

Log in to your SIMLAB Account. On the screen that appears after logging in, click the "change" button in the "My profile" section and follow the instructions.

To delete your account with SIM-ON contact us through the form located here. Remember that deleting your account means deleting all your data, SIM-ON projects, and other information.

SIMLAB ensures security through data encryption, regular backups, multi-factor authentication, and adherence to industry-standard security practices.

To learn more about the usage of user information, see our Privacy Policy.