# Common Questions

##### <span style="color: rgb(149, 165, 166);">Receive answers to recurring user queries about STAGES.</span>

---

### Basics

<details id="bkmrk-what-industries-can-"><summary>What industries can benefit from using SIMLAB's SIM-ON?</summary>

Industries including real estate, facilities management, smart home and building automation, healthcare, and industrial sectors can benefit from SIM-ON.

</details><details id="bkmrk-how-do-i-get-started"><summary>How do I get started with SIM-ON?</summary>

To get started, visit the SIM-ON website, sign up for an account, and follow the process to set up your digital twin environment and integrate your IoT systems.

</details><details id="bkmrk-is-there-a-free-tria"><summary>Is there a free trial available for SIMLAB's SIM-ON?</summary>

Yes, SIM-ON offers a free plan for personal use (with limitations) to explore the software's features and capabilities.

</details><details id="bkmrk-how-do-i-access-siml"><summary>How do I access SIMLAB's SIM-ON software?</summary>

SIM-ON can be accessed via any modern web browser with an internet connection. Users log in through the SIM-ON website.

</details><details id="bkmrk-can-multiple-users-c"><summary>Can multiple users collaborate on SIM-ON?</summary>

Yes, SIM-ON supports multi-user collaboration, enabling team members or family to work together on IoT control, asset management, and ticketing.

</details><details id="bkmrk-how-does-sim-on-inte"><summary>How does SIM-ON integrate with Matterport digital twin scans?</summary>

SIM-ON integrates with Matterport using link to digital twin scans to create accurate, 3D models that enhance asset management and IoT system visualization.

</details><details id="bkmrk-what-are-the-benefit"><summary>What are the benefits of using Matterport digital twin scans in SIM-ON?</summary>

Benefits include enhanced visualization, accurate spatial representation, improved asset management, and more effective troubleshooting and maintenance.

</details><details id="bkmrk-can-i-customize-the-"><summary>Can I customize the SIM-ON interface?</summary>

Yes, SIM-ON allows for customization of the user interface (ex. IoT ordering, icons change) to meet specific user needs and preferences.

</details>---

### Purchasing options

<details id="bkmrk-how-can-i-purchase-s"><summary>How can I purchase SIM-ON?</summary>

Learn more about purchasing options on the <span style="color: rgb(53, 152, 219);">**SIM-ON subscription plans**</span> page.

</details><details id="bkmrk-i-want-to-cancel%2Fcha"><summary>I want to cancel/change my membership</summary>

See <span style="color: rgb(53, 152, 219);">**Purchasing and availability**</span> for more specific answers related to subscriptions and purchases.

</details>---

### Technical questions

<div class="text aem-GridColumn aem-GridColumn--default--12" id="bkmrk-system-requirements-"><div class="cmp-text " daa-im="true" daa-lh="In Article|Article body">  
</div></div><details id="bkmrk-what-are-the-system-"><summary>What are the system requirements for accessing SIM-ON?</summary>

Users need a modern web browser, such as Chrome, Edge, or Safari, and a stable internet connection to access SIM-ON.

</details><details id="bkmrk-where-can-i-ask-a-te"><summary>Where can I ask a technical or how-to question related to SIM-ON?</summary>

First, visit the **<span style="color: rgb(53, 152, 219);">SIM-ON documentation</span>** to learn about the software and check <span style="color: rgb(53, 152, 219);">**Troubleshooting**</span> for common problems. If you didn't find an answer to your question, [<span style="text-decoration: underline; color: rgb(53, 152, 219);">**contact us**</span>](https://sim-stages.com/contact-us-form/)<span style="color: rgb(53, 152, 219);"> </span>so we can expand and improve our documentation with your suggestion!

</details><details id="bkmrk-can-sim-on-handle-la"><summary>Can SIM-ON handle large-scale IoT deployments?</summary>

Yes, SIM-ON is designed to scale, handling large-scale IoT deployments across multiple sites and devices.

</details><details id="bkmrk-what-iot-systems-are"><summary>What IoT systems are compatible with SIM-ON?</summary>

SIM-ON is compatible with NICE (formerly FIBARO), KNX 3rd Party API, NETx server, and Schneider Electric Wiser for KNX systems, enabling seamless integration and management.

</details><details id="bkmrk-how-does-sim-on-inte-1"><summary>How does SIM-ON integrate with NICE systems?</summary>

SIM-ON integrates with NICE systems via their APIs using FibaroID website were user need to log in, enabling control and monitoring of NICE-compatible devices within the digital twin environment.

</details><details id="bkmrk-how-does-sim-on-work"><summary>How does SIM-ON work with Schneider Electric Wiser systems?</summary>

SIM-ON integrates with Schneider Electric Wiser systems, allowing users to control and monitor smart home and building automation devices.

</details><details id="bkmrk-what-is-the-netx-ser"><summary>What is the NETx server, and how does SIM-ON work with it?</summary>

The NETx server (with NETx Cloud) is a building automation system, and SIM-ON integrates with it to provide centralized control and monitoring of connected devices.

</details><details id="bkmrk-is-sim-on-compatible"><summary>Is SIM-ON compatible with KNX 3rd Party API?</summary>

Yes, SIM-ON supports KNX 3rd Party API integration, allowing users to manage and control KNX-based devices and systems.

</details><details id="bkmrk-what-is-simlab%27s-sim"><summary>What is SIMLAB's SIM-ON SaaS software? </summary>

SIMLAB's SIM-ON is a cloud-based software-as-a-service (SaaS) platform designed for managing IoT systems, assets, and ticketing processes, leveraging Matterport digital twin scans for enhanced visualization and interaction.

</details><details id="bkmrk-how-does-sim-on-supp"><summary>How does SIM-ON support ticketing systems?</summary>

SIM-ON supports ticketing systems by providing tools for issue reporting, tracking, and resolution, integrated with the digital twin for contextual information.

</details>---

<details id="bkmrk-how-does-sim-on-enha"><summary>How does SIM-ON enhance troubleshooting and maintenance?</summary>

SIM-ON enhances troubleshooting and maintenance by providing detailed digital twin visualizations and real-time data, helping users quickly identify and resolve issues.

</details><details id="bkmrk-can-i-automate-proce"><summary>Can I automate processes with SIM-ON?</summary>

Yes, SIM-ON allows users to create basic automation scenarios for IoT devices and systems, improving efficiency and reducing manual intervention.

</details><details id="bkmrk-can-i-manage-assets-"><summary>Can I manage assets with SIM-ON?</summary>

Yes, SIM-ON includes robust asset management features, allowing users to track, maintain, and optimize physical assets within their digital twin environment.

</details>---

### Learning SIM-ON

<details id="bkmrk-how-can-i-get-starte"><summary>How can I get started with SIM-ON?</summary>

Check out <span style="color: rgb(53, 152, 219);">[**SIM-ON video tutorials**](https://www.youtube.com/playlist?list=PLIu8PkihC2ASHubbLyy4_RubIxRKON2U1)</span> for all you need to get started—video and step-by-step-tutorials. For detailed information on every part of the software, consider going through our <span style="color: rgb(53, 152, 219);">[**SIM-ON documentation**](https://docs.sim-on.com/shelves/sim-on)</span>

</details><details id="bkmrk-what-kind-of-custome"><summary>What kind of customer support does SIMLAB offer for SIM-ON?</summary>

SIMLAB provides comprehensive support, including a user manual, online tutorials, a knowledge base, and customer support via email and phone.

</details>---

### <span class="sectionTitle">Have a question or an idea?</span>

<div class="xfreference experiencefragment aem-GridColumn aem-GridColumn--default--12" id="bkmrk--11"><div class="xf"><div class="xfpage page basicpage"><div class="xf-content-height"><div class="aem-Grid aem-Grid--12 aem-Grid--default--12 "><div class="text first-heading aem-GridColumn aem-GridColumn--default--12"><div class="cmp-text " daa-im="true" daa-lh="In Article|Article body">  
</div></div><div class="flex aem-GridColumn aem-GridColumn--default--12"><div class="dexter-FlexContainer dexter-FlexContainer--GapWrapper dexter-Background"><div class="dexter-FlexContainer-Items   dexter-FlexContainer--mobileJustifyStretch dexter-FlexContainer--mobileAlignAlignmentStretch dexter-FlexContainer--mobileAlignContentStretch dexter-FlexContainer--mobileAlignItemContentStart"><div class="image parbase"><div class="image-wrapper" title="ask-the-community"><div class="dexter-Image dexter-Image-left    ">  
</div></div></div></div></div></div></div></div></div></div></div>If you have a question to ask or an idea to share, come and <span style="color: rgb(53, 152, 219);">**[contact us](https://sim-stages.com/contact-us-form/)**</span> directly. We'd love to hear from you!