Skip to main content

Tickets

Create, manage and assign tickets for other space users.

image.png

The Tickets view in the Dashboard is a detailed Ticket management view for the project, where you can see the status of every ticket together with other necessary information such as:

  • Due date
  • Ticket Stakeholder
  • Last edit time

From here, you can easily go to the location of the ticket, through location image.png  button located at the end of the ticket tile.

Ticket Creation

image.png

image.png

The ticket creation system can be used in following situations:

Reporting Problems

  • If something isn’t working, like a light or thermostat, you can report it through the system’s app or interface.

Maintenance Requests

  • You can create tickets for routine tasks, like changing air filters or checking battery levels.
  • The system might allow to connect with service providers to create tickets for them for fixing or maintenance.

New Ideas

  • If you have an idea for a new feature, you can suggest it by creating a ticket.
  • Voting: Others can vote on your suggestion, helping the team decide what to work on next.

Support and Troubleshooting

  • If you need support, you can create a ticket and track its progress.
  • The ticket can be connected to a specialist, making it easier to get help when you need it.

To edit a ticket, click on the more options image.png button located at the end of the Ticket tile. 
This will open a new window with following options: 

image.png


Filter, Sort and Search

image.png

image.png

The ticket management functions are fitted with comprehensive filter, sort and search functionality. Handle large amounts of tickets by: 

  • status
  • date
  • assignee
  • creation time
  • name

Back to top